Contact Form
THIS CONTACT FORM IS FOR CUSTOMERS ONLY.
By accepted a quote, paying an invoice or using OCTA and ANY of its divisions, you are accepting our terms and conditions and waive the right to raise complaint on any point listed.
Guarantees: All customers will benefit from a full guarantee on our workmanship for a period of 1 months or more. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. Our guarantee covers all new work and new materials used in construction or repairs, but does not guarantee the integrity of any existing structures, materials or decorations. In the event of a failure beyond the guarantee period we will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Customers must make us aware of any issues within 5 days, in writing, otherwise we cannot be held accountable. Charges may apply for remedial work carried out beyond guarantee dates or to items not covered by our guarantee. We cannot provide any guarantee when bonding new materials (such as felt) to existing roofs (like old felt) unless otherwise specified, in this circumstance we recommend the whole roof be changed to ensure the guarantee. In this case, we would only guarantee the fitting of the window (fixing) and its components and accessories. Please note: Decorations are signed off on completion and not covered by guarantee. Plastering work is covered by a 6 month guarantee. Please note we provide a 6 month guarantee for plastering work to allow for settling in time. We therefore strongly recommend delaying any decorating for this period. PAYMENTS CANNOT BE HELD. GUARANTEES ARE ONLY VALID AND SENT/PROVIDED ONCE FULL PAYMENT HAS BEEN MADE.
Velux installations and replacements sometimes require making good internally. We do not complete this unless specified in the quotation. If you are quoted for a window install only or window replacement only, then no internal works are included (plastering, painting, filling, corking). When replacing some Velux, they are not always a direct fit, and therefore some making good is required internally. We are happy to quote for these additional works if required. Velux installations for customers who have had or are having structural engineer / architectural drawings done, will be subject to approval from the company doing so. We cannot be held responsible for incorrect orders if a drawing is present and its communicated that the job is doable by the engineer or the customer. If works are started and the job isn’t possible, our time, travel and any material costs incurred besides deposits are chargeable. Our hourly charge can be up to £150 per hour, fuel costs at £2.50 per mile, per vehicle. Material costs will be supplied. As mentioned in point 2, Velux windows are non returnable. Only in special circumstances may we make an exception depending on the supplier, but there may be charges such as restock charges or percentages. Any refunds agreed will be processed within 30 days. If out of good will we do refund an order, then as per these t&c’s, you agree not to leave negative reviews or feedback regarding any issues occurred. If a Velux is ordered and a deposit is paid, if the job is cancelled, the Velux are not returnable. The price of the Velux may be calculated based on prices from Velux direct regardless of where ordered.
All orders for materials, including Velux Windows on behalf of, or for customers jobs (using deposits) are no returnable and non refundable. In the event of a cancellation, the units are to be delivered and charged at Main Supplier pricing at the time of cancellation. In rare circumstances, we may need to cancel the work or job. We reserve the right to cancel at any time. If we cancel, and materials have been ordered and stocked OR delivered (to us or to the customer), they may, in some circumstances, in our discretion, be returned at our cost, including courier charges and re-stocking fees. Once we receive the money back then customers will be refunded within 60 days. Materials ordered with deposits are ordered on behalf of customers, meaning refunds can take up to 90 days.
Adverse weather: In the instance of bad weather, see here: https://en.wikipedia.org/wiki/Severe_weather – then we are unable to guarantee any works. Guarantee covers only normal weather not freak weather such as listed in the link. We will make every attempt to ensure jobs in progress are watertight and safe. In the event that a leak or issue occurs when adverse weather is happening, we will make every attempt to help rectify. We monitor 2 weather apps and make all decisions on time scales based on their forecast, any damage caused due to a difference from what was forecasted at the time of the decision, we cannot be held accountable for. Adverse weather can range from freak thunderstorms and torrential rain to high heat temperatures, high winds and extreme snow. In the event of an issue, please re-read point 23. – this is a strict policy.
please contact info@build.octa.uk.com for any issues.
THIS CONTACT FORM IS FOR CUSTOMERS ONLY.